Digital & Print Design Policies
Graphic Design, Email Design, and Web Design
What does payment look like?
50% up-front, 50% upon completion. This is non-negotiable. For projects totaling over $1,000, payments may be split into 40% up front, 30% after 1st revision, and 30% upon completion. Access to deliverables will only be granted once your full balance is paid.
How do we invoice?
We invoice through Squarespace and require your email to do so. In cases of extreme extenuating circumstances, other methods of payment may be discussed. This is up to our discretion; please keep in mind that we may not accept your project without an email address to go with it (please do not feel discouraged to contact us regardless, as we strive to create a home for all!).
Are prices negotiable?
Yes, to a degree. Our pricing is flexible and based on the scope of your project. Posted prices exist to give a general idea of average costs. Your cost may be slightly higher or lower depending on the complexity of your requests, time spent, number of revisions, and any additional assets requested.
How much do extra revisions cost?
Revisions increase in price as they increase in quantity dependent on your project. For instance, larger projects generally allow for more free revisions, as they are factored into the cost. Smaller projects typically allow for 1 to 2 free revisions; any additional ones will cost an additional fee. While revision fees are all additional, we will never try to sneak fees on you! All design services include a free initial consultation to allow for open discussion around your project’s scope and size. We want to help you choose the service that best suits every last one of your needs!
Revision Fee Breakdown
First additional revision: add $10 to your total
Second additional revision: price of first revision + add $20 to your total • (total extra cost: $30)
Third additional revision: price of first and second revision + add $30 to your total • (total extra cost: $60)
Fourth additional revision: price of first, second, and third revision + add $40 to your total • (total extra cost: $100)
Fifth additional revision: price of first, second, third, and fourth revision + add $50 to your total • (total extra cost: $150)
Any further revisions: price of all previous revisions + add $100 to your total for each • (total extra cost: $250+)
What if I hate the final product?
While we strive to only deliver products you’ll love, we understand that things can go wrong. Refunds are rare, circumstance-based, and typically partial. We’d love to work with you or recommend a member of our network to further align your project with your vision.
Do I need to specify bleeds, etc. for print projects?
No! That’s what we’re here for. Just come to us with an idea, and we’ll do the rest!
Do you print in-house?
Sometimes. Certain small-batch projects are designed and printed on-location, while larger print media orders are designed in-house and printed by our bulk and large-format-capable partners.
How much does shipping cost?
Shipping varies based on package weights and sizes. We will always discuss shipping costs with you prior to contractual agreements or invoicing.
What if I hate the final product?
While we strive to only deliver products you’ll love, we understand that things can go wrong. Refunds are rare, circumstance-based, and typically partial. Due to its more final nature, our print process incorporates numerous proof checks prior to printing; you are part of that process! Your project will not go into print until you have approved all proofs. If print errors occur, we will do our best to rectify the situation and to deliver a final product you absolutely adore.
Print Design Specifics
Still have questions? Shoot us an email!